Marketplace project support
Your marketplace project is unique. So is our support.
Your own dedicated Customer Success Manager for personalized client care
Your Customer Success Manager will be at your side throughout your project. From the configuration of your marketplace to the validation phase, as well as information system and design integration, they will ensure the personalized care of your project.
Never short of good practices, they will support you in platform implementation and guide you in your first steps as a marketplace operator.
Their missions
To ensure your marketplace project runs smoothly
To set key features to make your marketplace operational
To support you in mastering the solution
To provide technical and functional support
A proven methodology for the deployment
of your marketplace project
Design workshops
Functional scope of your marketplace: user browser, tree structure catalog, your offer’s categories and attributes, seller logistics (catalog import, order confirmation …) and integration with third party tools.
Webdesign creation
Support in the realization for your site’s graphic and functional models (validation of zonings and models).
Technical development
Graphic and SEO integration, technical and functional acceptance tests, connection to third-party solutions, and support with marketplace set up.
Exploitation
Hosting your marketplace, technical support, corrective and scalable maintenance. Additional expertise on request (security, performance test …).
From the launch of your project, you will have a pre-production environment to familiarize you with our solution and to understand all the functional wealth of Wizaplace.
Training for improved
solution appropriation
We pay particular attention our client’s handling of the solution. We have developed a comprehensive training program to master the marketplace administrator work environment.
Recognized training center, Wizaplace allows you to benefit from joint funding (OPCA) or public training.
users already trained
%
of participants questionned recommend the training
User resources and documents
In order to facilitate your team and partner platform handling, an FAQ is at your disposal providing answers to all your questions! Not forgetting access to technical documentation available on our APIs.
Ready to start?
Get in touch with one of our experts and discover how
Wizaplace can make creating your marketplace easy.
